FAQ

1. What is your shipping policy?

  • We offer two shipping options: Standard Shipping (Free) with delivery typically taking between 2 to 7 business days after processing.

2. How long does it take to process an order?

  • We aim to process all orders within 0 to 1 business days before shipping.

3. How can I track my order?

  • All products are shipped with valid international tracking codes, and you can track all movements directly on our website. We generate and send your tracking code within 2 business days.

4. What should I do if my order is delayed?

  • If there is any delay in the delivery of your order, we will contact you by email or phone to inform you of the situation. We will do our best to resolve any delivery issues as quickly as possible.

5. What happens if my product is not delivered within the estimated time frame?

  • If your product is not delivered within 90 days of shipping, we will refund the total amount to you. Please note that we work with the deadlines of the Post Office's insurance company, and the 90-day period can be changed at any time.

6. Can I return or exchange my order?

  • Yes, we offer a 30-day return policy. Please refer to our Return Policy for more information on how to initiate a return or exchange.

7. Do you ship internationally?

  • Yes, we ship internationally. Please note that shipping costs and delivery times may vary depending on the destination.

8. How can I contact customer service?